¶ How to reach Eleox Support
There are two ways to use Eleox Support.
- Email your issue to [email protected]
- Use our Support Portal at https://support.eleox.com
If you haven't already, please create an account on the support portal.
There are two groups of support issues:
- General (bug report, ETRM issues, suggestions, etc.)
- Logins and Accounts (Onboarding, account issues, etc.)
Once you select an issue form, please complete and submit it. You can track the issue's progress in your emails and on this portal.
¶ What happens when I submit a support ticket?
Once you submit a form, the Eleox Support team will be notified and get back to you within one business day.
Users can view updates on their issues in the Support portal and will receive email updates. Users can share issue tickets, control notification settings, and leave comments when a ticket is submitted.
¶ Where do I find the tickets I submitted?
Log into the Support portal. You will see a Requests button in the upper right with a drop-down. You can see requests you created as well as requests you are involved in. The Support Team will leave comments you can view and respond to.
Any correspondence is sent to your email. You can change the notification settings on the ticket page.